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Glenorchy Animal Experience - Family Pass

Posted by Sol Joanna from New Zealand on 19 Jan 2025

arrow_back Glenorchy Animal Experience - Family Pass

Sol Joanna said... Mom of 4 here, 3kids under 5!!! We've been to a Lot of Animal Encounters in Auckland and Glenorchy Animal Experience is the WORST ever!!!! All the staffs are very RUDE, UNPROFESSIONAL and was SHOUTING AT US during my kids encounter to the animals!!! The place smells yuck! And did I say, the staffs are soooo RUDE to us. We arrived there at noon! We were trying to find out where is the entrance because literally no one is inside at that time, when we saw the staff, I kindly Asked, "is this the right place for the glenorchy animal experience?(while showing her my book me family pass)" then the f*cking staff laughed at me and said, what do you think? Can you read this?her tone wasn't really nice! And I got really uncomfortable talking to her and I asked if I can still refund my money bec. Im not happy anymore aside from her, the smell was so bad that my children was complaining to me that they dont wanna go anymore. And she laughed again and said, No! No! No! You paid really really cheap! That's a cheapy!!!!! Then my husband said, if we can't refund lets just try and the kids might enjoy inside, then the staffs were shouting at my kids, because the alpacas were trying to run to us and my kids were running away. One of the staffs asked us if we can speak english. We said yes and asked us if we can read the rules and regulations that was posted there. Then my husband started to get angry and told them to kindly speak nicely to us because we are customers and our kids are freaking out already why they are shouting at us. I did not even get a chance to take a photo because I was freaking out. We just left and was wondering how on earth this people lives here in NZ, all the people most of the time really are nice and accomodating. Weve been living im auckland for 15 years now and its our first time encoutering people like this. Praying that they won't do that again to other families. Being KIND is free. We felt we were SCAMMED. Not just our money was taken but also we were treated so bad. And really, I hate it when other people shouting at my kids.